Odoo Support
Odoo support refers to technical and functional assistance for organisations running Odoo ERP — covering bug resolution, configuration questions, upgrade management, integration support, and performance issues across Odoo's modular application suite.
How it works
Odoo support operates across three tiers: Odoo S.A.'s official support (included with Enterprise edition subscriptions), certified partner support (Odoo Partners with their own SLAs and technical capability), and community forums (for Community edition users). Enterprise support covers Odoo.sh hosting and the Enterprise application modules. Partners typically add business-process expertise and custom-module ownership that Odoo S.A. support does not cover.
Selection criteria
| Criterion | What to evaluate |
|---|---|
| Edition | Odoo Community is open-source with no official support. Odoo Enterprise includes Odoo S.A. support and access to proprietary modules. Custom modules are supported by whoever built them. |
| Partner certification level | Odoo certifies partners at Ready, Silver, and Gold tiers based on the number of certified developers and active customers. Gold partners have more Odoo S.A. escalation channels. |
| Custom module ownership | If your implementation includes custom modules, confirm who owns the code and is contractually responsible for keeping it compatible with Odoo version upgrades. |
| Upgrade support | Odoo releases a major version annually. Agree in advance whether your support contract includes migration to each new version or prices it separately. |
| Response SLA | Odoo S.A. enterprise support targets 2-hour response for critical issues during business hours. Partner SLAs vary — get them in writing. |
Frequently asked questions
How does Odoo Enterprise support differ from Community support?+
What happens to Odoo support when a new version is released?+
Can an Odoo partner provide 24/7 support?+
Ready to assess your ERP managed services options?
Our specialists work with IT directors and finance leads at organisations managing one or more ERP platforms. An assessment takes 45 minutes and produces a written summary you can share with your steering committee.